Automated location of mobile phone callers for
IVR (Interactive Voice Response), call routing, and contact center applications.

Through a simple, secure application programming interface (API) to the TechnoCom Location Platform™, IVR and contact center solution providers can quickly and easily location-enable a wide variety of applications for better handling of mobile callers. Knowledge of the mobile caller's location can lead to improved customer experience and more cost-effective operations.

By knowing the caller's mobile location, enterprises and service providers can

• Inform customers of the stores or office locations that are closest
• Connect them to the most appropriate contact center or agent
• Route the call to the nearest destination to the customer
• Streamline contact center operations and shorten call times
• Offer new and differentiated value-added services

Location-enabled IVR and Contact Center benefits:

• Improved customer service
• Increased operational efficiencies and productivity
• Reduced costs
• Enhanced mobility and hands-free operation of cell phones
• Quicker and easier caller access to local information and services
• Happier customers

Common uses of TechnoCom Location Platform services:

• Call routing based on mobile caller location
• Audible list of stores closest to the mobile caller's location
• Delivery of location-relevant and time-sensitive content, such as driving directions, promotional offers and coupons, to the caller's phone
• Display and mapping of caller location for customer care agents
• Enhanced analytics and metrics including serving carrier statistics and geographic distribution profiles